Services & materials

The catalog of things exhibitors order for their booths — power, furniture, lead scanners — and the orders recorded against each item.

Services & materials is the exhibitor’s order catalog: service items are the things a company can order for its booth — a 220V power drop, a table-and-chairs set, a lead scanner — and service orders record who asked for what. Find it under Exhibition → Services & materials.

Create and publish a service item

1. Create it

   Click Create item and name it (e.g. “Power drop 220V”). It is created as a draft.

2. Describe it

   Add a description on its detail page — what’s included, constraints, lead time.

3. Publish

   Click Publish (behind a confirm dialog). The item becomes Open — orderable for exhibitors. Everything is free today; pricing arrives later on the same items.

Service items follow the familiar lifecycle — Draft → Open ⇄ Closed → Archived — and are never deleted. Restoring an archived item lands on Closed.

Record an order

Orders are recorded from the exhibitor’s page: open the exhibitor under Exhibitors, click Record order, and pick:

• Item — one of the Open service items.
• Quantity
• Note — free text: “back wall, left side”.

The service item’s own page shows the mirror view: every order citing this item, across all exhibitors — useful when the electrician asks how many power drops the show needs in total.

Order lifecycle

Status	What it means
Requested	Recorded, not yet delivered.
Fulfilled	Delivered. Undo fulfil is available if it was marked by mistake.
Cancelled	Withdrawn. Cancellation is final.

A cancelled order stays cancelled — corrections are new orders, not edits to old ones. That keeps the trail honest: what was asked for, what was delivered and what was withdrawn each remain on record.

Rules to know

• Orders are organizer-recorded today. There is no exhibitor self-service ordering yet — your team logs requests as they come in by email or on the phone. When the exhibitor portal arrives, self-service orders will land in this same list.
• Only Open items take new orders. Draft and Closed items don’t appear in the order dialog; close an item to stop taking requests without hiding its history.
• Archiving an item keeps its orders. The item just stops being orderable.
• Track fulfilment as you deliver. “Requested” across the board the night before opening is your to-do list; the open-orders count on the items list shows where the backlog is.

Name items the way the venue’s ops team speaks — “Power drop 220V”, “Booth cleaning (daily)” — since the item list doubles as the pick list you’ll hand to contractors.