> ## Documentation Index
> Fetch the complete documentation index at: https://docs.orriven.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Services & materials

> The catalog of things exhibitors order for their booths — power, furniture, lead scanners — and the orders recorded against each item.

Services & materials is the exhibitor's order catalog: **service items** are the things a company can order for its booth — a 220V power drop, a table-and-chairs set, a lead scanner — and **service orders** record who asked for what. Find it under **Exhibition → Services & materials**.

## Create and publish a service item

<Steps>
  <Step title="Create it">
    Click **Create item** and name it (e.g. "Power drop 220V"). It is created as a **draft**.
  </Step>

  <Step title="Describe it">
    Add a description on its detail page — what's included, constraints, lead time.
  </Step>

  <Step title="Publish">
    Click **Publish** (behind a confirm dialog). The item becomes **Open** — orderable for exhibitors. Everything is free today; pricing arrives later on the same items.
  </Step>
</Steps>

Service items follow the familiar lifecycle — **Draft → Open ⇄ Closed → Archived** — and are never deleted. Restoring an archived item lands on Closed.

## Record an order

Orders are recorded **from the exhibitor's page**: open the exhibitor under [Exhibitors](/en/exhibition/exhibitors), click **Record order**, and pick:

* **Item** — one of the **Open** service items.
* **Quantity**
* **Note** — free text: "back wall, left side".

The service item's own page shows the mirror view: every order citing this item, across all exhibitors — useful when the electrician asks how many power drops the show needs in total.

## Order lifecycle

| Status        | What it means                                                        |
| ------------- | -------------------------------------------------------------------- |
| **Requested** | Recorded, not yet delivered.                                         |
| **Fulfilled** | Delivered. **Undo fulfil** is available if it was marked by mistake. |
| **Cancelled** | Withdrawn. Cancellation is final.                                    |

<Note>
  A cancelled order stays cancelled — corrections are **new orders**, not edits to old ones. That keeps the trail honest: what was asked for, what was delivered and what was withdrawn each remain on record.
</Note>

## Rules to know

* **Orders are organizer-recorded today.** There is no exhibitor self-service ordering yet — your team logs requests as they come in by email or on the phone. When the exhibitor portal arrives, self-service orders will land in this same list.
* **Only Open items take new orders.** Draft and Closed items don't appear in the order dialog; close an item to stop taking requests without hiding its history.
* **Archiving an item keeps its orders.** The item just stops being orderable.
* **Track fulfilment as you deliver.** "Requested" across the board the night before opening is your to-do list; the open-orders count on the items list shows where the backlog is.

<Tip>
  Name items the way the venue's ops team speaks — "Power drop 220V", "Booth cleaning (daily)" — since the item list doubles as the pick list you'll hand to contractors.
</Tip>